Through our work with providers, we’ve identified three main objections they face when recommending products.
Time constraints
Confidence gaps
Not wanting to feel like a salesperson
Altruistic Retail: A Philosophy That Puts Clients’ Priorities First
Overcoming Time Constraints and Confidence Gaps
Time constraints and confidence gaps are two of the three biggest obstacles providers face in delivering effective skincare recommendations.
The Skincare Regimen Recommendation Funnel, a powerful education tool, solves this by providing clarity with a framework that streamlines every consultation. It effectively addresses the client’s #1 skin concern by quickly matching it with a HERO product and sunscreen.
Next come tailored retinoid and antioxidant recommendations, followed by any additional client concerns.
When you deliver results that impact each client’s individual concern, it feels authentic and builds trust that increases repurchase rates and generates referrals to family, friends, and coworkers.
We customize the funnel for your clinic using your complete SKU list, then tailor the easy-to-follow training guide to your staff, products, and clinic messaging.
The funnel also reveals possible redundancies and gaps in your portfolio and remains fully editable as new science emerges or your SKUs change.
The result is simple: providers gain the ability to deliver quick, customized, results-driven, recommendations they can trust. This saves valuable time while ensuring every client feels seen, heard, and supported in their personal skincare journey.
Providers report that very quickly, regimen building starts feeling intuitive and authentic, making appointments more efficient and effective — executed with complete care and confidence, delivering unparalleled results without extending appointment times.
Not Wanting to Feel Like a Salesperson?
If we assume what clients need based on what we see, recommend from our perspective, or if we universally recommend our favorite product, clients hear a pitch to push product and often decline with a socially acceptable reason, like cost. People make room only for what they truly value.
Carly’s ALI Method —Ask. Listen. Intentionally Recommend. puts the client’s #1 skin concern first. You ask, listen, and intentionally recommend the designated HERO Product, using the customized funnel, that addresses their priority.
Clients feel heard and see visible results that matter most to them. This builds trust and quickly opens the door to future regimen recommendations for overall skin health and cross-treatment options.
Results lead to high repurchase rates, adding more products to their regimen, golden referrals, and revenue growth across all clinic channels.
When you focus on the client’s priority, it becomes serving, not selling. You no longer feel like a salesperson. You become THEIR SKINCARE HERO.